Izeeny Health Practice

Izeeny Health Practice, ABN: 92554195904 (“us”, “we”, or “our”) recognises the importance of your privacy and respects your right to control how your personal information is collected and used.We are an APP Entity as defined in the Privacy Act 1988 (Cth) (the “Act”). This privacy policy is aligned with the Australian Privacy Principles as set out in the Act and describes the way that we may collect, hold and disclose personal information.
This Privacy Policy applies to our website, www.izeeny.com.au (the “Site”) which is operated by us, and to the products and services provided by us.In this policy “Personal Information” means any information that may identify you, or by which your identity might be reasonably determined. The information you provide us may include, amongst other things, your name, address, email address, and phone number.“Sensitive Information” means any information about an individual’s racial or ethnic origin, political opinions, memberships of a political organisation, religious belief or affiliation, philosophical belief, membership of a professional or trade association, membership of a trade union, sexual preference or practices, criminal record or health information.Collection
To provide our services to you, we may collect Personal Information, such as your contact details, including your name, email address and contact phone number, your business or company name; your payment and billing information, which we use to bill you for the Services and to process your payments, including credit card details. We may also collect details of conversations we have had with you or any other information relevant to us.We automatically collect through our Site and Services, information that is often not personally identifiable, such as the website from which visitors came to our Site, IP address, browser type and other information relating to the device through which they access the Site. We may combine this information with the Personal Information we have collected about clients.We may also collect Sensitive Information about you, such as medical reports, referrals, medication, health history and other important health information where you consent, and such information is reasonably necessary to provide our services to you.Use and Disclosure
Personal information collected by us will generally only be used and disclosed for the purpose it was collected. This includes maintaining your account and contact details, providing you with our products and services and processing payments. We may disclose your personal information to third parties or contractors who are integral to the provision of our services.We may from time to time use personal information for another purpose where it would be reasonably expected by you or if permitted by the Privacy Act, including to effectuate or enforce a transaction, procuring advice from legal and accounting firms, auditors and other consultants.We may also use and share aggregate or non-personally identifying information about clients for market analysis, research, marketing or other purposes.We will not disclose, sell, share or trade your Personal Information to any third parties unless we first receive your consent.We may provide health Information to other medical service providers, such as your general practitioner or specialist medical practitioners. We will only supply this information with your consent, or in circumstances where it is required for the delivery of health services, such as referral to another health service provider, billing and liaising with government offices regarding Medicare entitlements and payments, where it is necessary to prevent or lessen a serious threat to a patient’s life, health or safety, or other reason as permitted by law.Access and accuracy
You can access and/or correct information we hold about you at any time by contacting us. We encourage you to contact us to keep your Personal Information up to date.We will respond to your request for Personal Information within a reasonable time. We reserve the right to charge an administration fee to cover the costs of responding to your request, for example, where Personal Information is held in storage.If required by law or where the information may relate to existing or anticipated legal proceedings, we may deny your request for access to your information. We will respond to your request, setting out the reasons for our refusal in writing.Storage and security
We will take reasonable steps to protect your personal information from misuse, loss, unauthorised access and modification or disclosure. We use commercially reasonable physical, technical and administrative measures to protect Personal Information that we hold, including, where appropriate, password protection, encryption, and SSL to protect our Site.Despite taking appropriate measure to protect personal information used and collected by us, please be aware that no data security measures can guarantee 100% security all of the time. We cannot guarantee the security of any information transmitted to us via the internet and such transmission is at your risk.If we no longer require the use of your personal information, we will take reasonable steps to destroy or permanently de-identify it.Personal information may be stored electronically through third party data centres, which may be located overseas, or in physical storage at our premises or third-party secure storage facilities.You are solely responsible for the maintaining the secrecy of any passwords and other account information pertaining to our Platform, apps or services.
Data Breach Notification SchemeIf we have reason to suspect a data breach has occurred, we will undertake an assessment in accordance with the Notifiable Data Breach Scheme. If we determine there has been an eligible data breach, we will notify you as soon as reasonably practicable.If the breach relates to the My Health Records Act, we may disclose your personal information to the My Health Records System Operator under s 73A of that Act.Identifiers
An identifier is a unique number assigned to an individual to identify them. Identifiers include Medicare Numbers and Tax File numbers. We will not adopt as our own any identifier of you or use or disclose an identifier of you which has been assigned by a government agency, unless permitted under the Act.Career Applications
Employment applications and resumes collected by us are safely and securely stored and only used for the purposes for which they were collected.Cookies, web beacons and analytics
When you interact with our Site, we strive to make your experience easy and meaningful. We, or our third-party service providers, may use cookies, web beacons (clear GIFs, web bugs) and similar technologies to track site visitor activity and collect site data. We may combine this data with the Personal Information we have collected from Customers. Examples of information that we may collect include technical information such as your computer’s IP address and your browser type, and information about your visit such as the products you viewed or searched for, the country you are in, what you clicked on and what links you visited to get to or from our site. If we identify you with this information, any use or disclosure of that information will be in accordance with this Privacy Policy.Third-party websites
At times, our Site may contain links to other, third-party websites. Any access to and use of such linked websites is not governed by this Privacy Policy, but, instead, is governed by the privacy policies of those third-party websites. We are not responsible for the information practices of such third-party websites.Marketing emails
We may send you direct marketing emails and information about products and services that we consider may be of interest to you. These communications will only be sent via email and in accordance with applicable marketing laws, such as the Spam Act 2004 (Cth) as you consented to upon registering for our Services. If, at any time, you would like to stop receiving these promotional emails, you may follow the opt-out instructions contained in any such email. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving emails or promotions from us, we still may send you email about your account, your account or any Services you have requested or received from us, or for other customer service purposes. We do not provide your personal information to other organisations for the purposes of direct marketing.If you receive communications from us that you believe have been sent to you other than in accordance with this Privacy Policy, or in breach of any law, please contact us using the details provided below.Consent to international transfer
We may transfer your Personal Information to organisations in other countries. Recipients may include our related entities or employees, external service providers such as administration providers or information technology providers such as cloud storage and data processing. We only transfer information where we reasonably believe that the recipient is legally or contractually bound to principles that are substantially similar to the Australian Privacy Principles.Changes to this policy
We may change this Privacy Policy from time to time. Any updated versions of this Privacy Policy will be posted on our Site – you should check periodically to review our current Privacy Policy, which is effective as of the effective date listed above. Your continued use of any of our Site and Services constitutes your acceptance and understanding of the Privacy Policy as in effect at the time of your use. If we make any changes to this Privacy Policy that materially affect our practices with regard to the Personal Information we have previously collected from you, we will endeavour to provide you with notice in advance of such change by highlighting the change on the Site, or where practical, by emailing Customers. This policy current as of 17/07/2025.Complaints and Enquiries
If you have any questions or complaints regarding privacy, or if at any time you believe we may have wrongfully disclosed your Personal Information or breached our privacy policy, please contact us on [email protected] and we will contact you or lodge your complaint in writing to:Paula Major
Director
Izeeny Health Practice
PO Box 1681
Sunshine Plaza, QLD 4558If you are not satisfied with our response you are entitled to contact the Office of the Australian Information Commissioner, by phoning (07) 3234 7373 or writing to:Attention: Privacy Team
Office of the Information Commissioner
PO Box 10143
Adelaide Street
BRISBANE QLD 4001

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TERMS AND CONDITIONS OF SERVICE
Last Updated: June 2026
Welcome to Izeeny Health Practice (“we”, “our”, “us”). These Terms and Conditions govern your use of our website, your booking and participation in our clinical body-brain group programs and one-on-one sessions, and your engagement with our integrated psychophysiology tools, technology, and somatic frameworks.By accessing our website, completing an intake form, booking a service, or participating in our programs, you agree to be bound by these Terms.1. Scope of Clinical Services
Izeeny Health Practice provides specialized clinical body-brain group programs and one-on-one sessions led by an AHPRA-registered psychologist for people with medical symptoms. Our services utilize psychophysiology, digital technology, and somatic patterns to improve physiological stability, strengthen body-brain signal communication, recalibrate emotional responses, and develop personalized plans integrated into everyday living.2. Medical, Psychological & Clinical Disclaimer2.1 Educational Nature & Individual Needs
The program content provided is educational in nature and is not tailored to individual clinical needs or circumstances. The exercises provided are intended for general wellbeing and educational purposes only and do not constitute medical advice, diagnosis, or treatment. The program is not a substitute for medical care, psychological treatment, or personalized therapy.2.2 Good Faith & Limitation of Reliance
The information in this program, its presentations, and associated materials has been prepared in good faith and for educational purposes only. Therefore, the information is general in nature and should not be relied upon in the treatment of any condition, and you should seek your own independent professional and/or medical advice concerning any specific issue. We accept no responsibility for any errors, omissions, or decisions relating to the information.2.3 Consult a Healthcare Professional
Individuals with pre-existing medical conditions, acute or chronic illness, or any concerns about their health should consult a qualified healthcare professional before participating. You must not alter or discontinue any medical treatments or medications without consulting your medical doctor.
2.4 Emergency & Crisis Care
Our group and individual programs are structured, scheduled interventions and do not provide emergency crisis or acute medical care. If you are experiencing a medical emergency or an acute mental health crisis, you must immediately contact emergency services (000 in Australia) or present to the nearest hospital emergency department.3. Somatic Practices, Voluntarism & Informed Risk
Our programs actively involve working with physical somatic patterns, breathwork, physical body-brain practices, and physiological tracking.• Voluntary Participation: Participation in activities is entirely voluntary and undertaken at the individual’s own risk.• Symptom Monitoring: Participants are responsible for monitoring their own physical and psychological symptoms and stopping any activity that causes discomfort, pain, or adverse effects. You agree to pace yourself and immediately cease any physical or physiological practice that causes acute distress, and notify the facilitating psychologist.4. Technology & Onshore Data Sovereignty4.1 Integration of Technology
Our practice utilizes specific digital technologies, which may include electronic health record software, tele-health platforms, and consumer or clinical biofeedback/physiological tracking tools to analyze somatic patterns and strengthen body-brain signal communication.4.2 Absolute Onshore Data Residency Requirements
In compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and Australian health records legislation, we enforce strict data sovereignty. We require all sensitive health and biometric data collected via our integrated technologies to be hosted, processed, and stored on secure cloud infrastructure located physically within Australian borders. We rigorously vet our third-party technology vendors to ensure they guarantee onshore data residency and do not route or back up your health information to overseas servers.5. Group Confidentiality, Asset Protection, and Conduct
To create a safe clinical environment for participants to explore physical, psychological physiological symptoms, and to protect the proprietary methodologies of the practice, group integrity is strictly enforced.5.1 Mutual Confidentiality
You strictly agree to maintain the absolute privacy of all other group members. You must not disclose names, medical symptoms, personal histories, or the unique physiological and biometric responses of any other participant outside the session.5.2 Strict Prohibition on Recording, Transcribing, and Asset Leakage
The recording or transcribing of group programs, presentations, live sessions, training, or associated program assets and resources by any means is not permitted by any attendee.The intellectual property rights, trade secrets, and copyright of the presentation, distributed materials, digital workflows, and somatic templates remain the exclusive property of the author and Izeeny Health Practice. Any breach of this prohibition on recording or transcribing, or any unauthorized downloading, screenshotting, sharing, or distribution of program resources by any attendee in person or remotely shall be treated as a breach of such rights and/or actionable under Australian copyright, trademark, and privacy legislation. A breach of this condition will result in immediate expulsion from the program without refund, permanent termination of all application access, and potential legal remedies.6. Fees, Cancellations, and Suitability6.1 Commitment to Program Blocks
Our clinical body-brain group programs are structured as progressive, closed curriculums with strictly limited numbers. No refunds, partial credits, or make-up sessions are available for individual group sessions missed by a participant once the program block has commenced.6.2 One-on-One Cancellations
Individual private sessions require a minimum of 24 hours’ notice to cancel or reschedule. In accordance with standard psychological practice, failure to provide this notice will result in a cancellation fee. (Note: Medicare and Private Health insurance do not cover late cancellation fees).6.3 Clinical Screening & Suitability
Admission to our clinical body-brain group programs is subject to a mandatory screening process to ensure the program structure is suitable for your current needs. We retain absolute clinical discretion regarding group placement. If, following your intake review, the facilitating psychologist determines that a group format is not clinically suitable or safe for your circumstances, we reserve the right to decline your registration and will issue a full refund of any fees paid.7. Intellectual Property, Trademarks, and Proprietary Content7.1 Absolute Ownership of Assets
All content, material, and digital infrastructure appearing on this website or delivered through our services and programs—including but not limited to text, graphics, logos, brand names, icons, images, audio clips, video presentations, digital workflows, somatic frameworks, software interfaces, applications ("Apps"), database structures, source code, and personalized daily living plan templates (collectively, "Proprietary Content")—is the exclusive intellectual property of the author and Izeeny Health Practice , and is protected by Australian and international copyright, trademark, and intellectual property laws.7.2 Trademark Notice
"Izeeny Health Practice " and all associated logos, slogans, and program names are proprietary trademarks belonging exclusively to us. Any unauthorized use, replication, modification, or imitation of these trademarks, or any confusingly similar variants, is strictly prohibited and constitutes trademark infringement actionable under the Trade Marks Act 1995 (Cth).7.3 Strict Prohibition on Replication & Data Scraping
The Proprietary Content must not be reproduced, copied, distributed, adapted, displayed, transmitted, published, decompiled, reverse-engineered, or exploited by any means without our express prior written consent. The use of automated systems or software to extract data or content from this website ("data scraping") is strictly prohibited.7.4 Limited, Non-Commercial Participant License
When you purchase and register for a program or utilize our associated applications, you are granted a limited, personal, revocable, non-exclusive, and non-transferable license to view, download, and use the provided materials solely for your personal, non-commercial, everyday health integration. This license does not grant you any ownership rights. You are strictly prohibited from utilizing our frameworks, workflows, terminology, or concepts for any commercial, professional, clinical, educational, or training purposes outside your own personal use. Any unauthorized commercial exploitation will result in immediate termination of access without refund and immediate legal action for damages and injunctive relief.8. Limitation of Liability
The organizers and facilitators accept no liability for injury, loss, or adverse outcomes arising from participation in this program. To the maximum extent permitted by the Australian Consumer Law (ACL), Izeeny Health Practice and its practitioners shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your participation in our programs or your use of our technological and somatic recommendations.9. Governing Law & Compliance
These Terms and Conditions are governed by the laws of Queensland, Australia, and comply with the professional codes of conduct set out by the Psychology Board of Australia and the Australian Health Practitioner Regulation Agency (AHPRA).10. Contact Us
If you have any questions regarding these terms, please contact us at:• Email: [email protected]
• Website: www.izeeny.com.au

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